Shipping policy

Return Policy
We offer a 30-day return window. This means you have 30 days from receipt of your item to request a return.

To qualify for a return, the item must be in the same condition as you received it: unworn or unused, with tags attached, and in original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at claudmentor@gmail.com. Please note that returns must be shipped to the following address: [Address]

Once your return is accepted, we will send you a return shipping label with instructions on how and where to ship the package. Items shipped back without a prior return request will not be accepted.

For questions about returns, contact us at myspiderfera@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can examine the issue and find a solution.

Exceptions / Non-Returnable Items
Certain items are excluded from returns, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

We cannot accept returns for discounted items or gift cards.

Exchanges
The fastest way to get the item you want is to return the existing item and — once the return is accepted — place a separate order for the new item.

14-Day Withdrawal Period in the European Union
Notwithstanding the above, for shipments to the European Union, you have the right to withdraw or return your order within 14 days without providing a reason. Again, the item must be in the same condition as you received it (unworn or unused, with tags attached, and in original packaging). You will also need the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect your return and will inform you whether the refund has been approved or not. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at claudmentor@gmail.com